Returns and Refunds

Our Returns Policy

At Henry’s Stag, we take great care in sourcing and restoring quality mid-century furniture. Each piece is carefully inspected and described as accurately as possible.

If you’re not completely satisfied with your purchase, please review the information below.

Vintage & Pre-Owned Furniture

Due to the nature of vintage and mid-century furniture, all pieces are sold as pre-owned items and may show signs of age, character, and previous use.

We provide detailed photographs and descriptions of condition. Minor age-related wear is not considered a fault.

If you believe your item has been significantly misdescribed, please contact us within 48 hours of delivery with photographs and details.

Change of Mind Returns

If you wish to return an item due to a change of mind:

  • You must notify us within 14 days of delivery

  • The item must be returned in the same condition it was delivered

  • Return delivery costs are the responsibility of the buyer

  • Original delivery fees are non-refundable

We recommend using a professional, insured furniture courier.

Refunds will be issued once the item has been safely returned and inspected.

Delivery Damage

In the unlikely event your item arrives damaged:

  1. Please notify us within 24 hours of delivery

  2. Provide clear photographs of:

    • The damage

    • The packaging

    • The full item

We will work quickly to resolve the issue, which may include repair, partial refund, replacement (if available), or full refund where appropriate.

Items That Cannot Be Returned

We cannot accept returns for:

  • Items that do not fit your space

  • Damage caused after delivery

  • Normal vintage wear clearly shown in listing photos

  • Custom or made-to-order items

Please ensure you measure doorways, staircases, and access routes prior to purchasing.

Refund Processing

Once a return is approved and received:

  • Refunds are issued to the original payment method

  • Please allow 3–5 working days for processing

  • Your bank may take additional time to clear funds

How to Start a Return

To begin a return request, please contact us with:

  • Your order number

  • Full name

  • Description of the issue

  • Supporting photographs (if applicable)

We aim to respond within 1–2 working days.

A Note on Our Commitment

We’re proud of the reputation we’ve built through our sales on eBay and our independent website. Customer satisfaction is extremely important to us, and we always aim to resolve issues fairly and professionally.